The Cisco Certified Refurbished Equipment program helps partners drive new business opportunities and provide customers who are on a limited budget with Cisco products, with no compromise on quality and support. In addition, the program enables partners to retain and service those customers who are looking for End-of-Sale equipment to maintain their legacy networks.

What are refurbished products?
Cisco Certified Refurbished Equipment is pre-owned products which have been remanufactured to factory standards by Cisco, including up-to-date IOS and warranty.  They include new as well as "End of Sale" products.   In the refurbishment process, Cisco utilizes a comprehensive and proprietary testing and revitalization process to ensure the product is of the highest quality.  This is the only program for refurbished Cisco products that is backed by the same Cisco warranty as for new equipment, and is completely supported by Cisco.

9 Smart Plays with Cisco Certified Refurbished Equipment

1. Sell more: combine Cisco Certified Refurbished Equipment with new Cisco products to sell and upsell more Cisco technology for the same capital expenditure.
2. Protect profit margins: Offer Cisco Certified Refurbished Equipment to help customers meet their tight spending budgets without eroding your margins.
3. Protect and retain customer base: offer Cisco Certified Refurbished Equipment as a trusted alternative to unauthorized reseller offerings
4. Increase sales in the SMB < 100 employees market: offer Cisco Certified Refurbished Equipment to price sensitive customers looking for performance, quality, support and value.
5. Close deals faster: offer Cisco Certified Refurbished Equipment as an alternative to requesting time consuming and costly "one-off" price deviations
6. Win incremental sales: offer Cisco Certified Refurbished Equipment to customers looking for spares and extending existing networks
7. Make a lease work: offer Cisco Certified Refurbished Equipment when extra "points" are needed to close a lease.
8. Minimize credit challenges: Offer Cisco Certified Refurbished to customers with challenging credit situations
9. Fulfill special orders: offer Cisco Certified Refurbished Equipment to fulfill orders for end-of-sale (EOS) products 

• Pease of Mind: Equipment is fully tested, remanufactured, revitalized and supported by Cisco with the same warranty as new Cisco product,
• Performance: Upgraded to include all Engineering Change Orders and includes a current revision of IP-only software and a new software license,
• Support: Equipment is protected by the same warranty as new Cisco product and is supported through Cisco's Technical Assistance Center. Automatic eligibility to add SMARTnet support or other service contracts for extra support
• Value and Competitive Pricing: Save up to 30% on the prices of equivalent new Cisco products. Save up to 75% on ‘End-of-Sale' Cisco product.
• Financing: Refurbished products can also qualify for finance through Cisco Capital.

How does it work?

1. You have a project where you want to offer Refurbished Cisco Equipment. If you have a CCO account, please go to http://www.cisco.com/go/remarketing and log into the portal by clicking on the "View Inventory" icon on the right hand side of the webpage.
   
   Important! Note that the data presented on the portal is an indication of the inventory levels at that time and are only binding with an Approval Code from Cisco.
   
   
   
2. Contact you Comstor Account Manager to check if you are entitled to buy Cisco Refurbished products.
   
3. If you are, you will receive an Authorisation Code and with this code Comstor will provide you with a quotation for your project. The Authorisation Code and Quotation are valid for 30 days.

Important Facts to Know

• All Cisco Refurbished products are mainly available through Cisco Distribution Partners (CDP)
• Cisco Refurbished Kit is sold on a first come first served basis and is subject to product availability.
• Cisco Refurbished products are recognized by the “-RF” extension behind the product number, and special labels on the packaging.

Questions & Answers on the Cisco Refurbished Equipment Program:

• What does ‘Refurbished Equipment is available on a selective basis’ mean? Because inventory changes daily and select SKUs are limited in quantity at any given time, Comstor and Cisco want to ensure that this equipment is being used for the most appropriate opportunities. Although Cisco aims to maintain a consistent inventory, approval to position this equipment for select opportunities does not guarantee product availability at the actual time of purchase as the inventory is subjected to a ‘first come, first served" fulfillment.  Please note that the inventory levels are updated in real time on the web portal.
• Can I order Refurbished equipment directly from Cisco? No. Cisco only sells on a selective basis through its current Distribution Partners (CDP’s).
• Can I place back-orders for Cisco products? No; after Cisco approval, Comstor and Cisco will indicate which products are obtainable on a first-come – first-served basis.
• Does refurbished equipment have the same restrictions as new products? Yes.  Any equipment that is restricted when purchased as a new product holds the same restrictions when purchased refurbished from Cisco.
• How do I know what is included in a refurbished part number? You can access a “Check Standard Configuration” link next to each part in the Inventory Search Results web page in the tool.
• Can I combine refurbished equipment with new equipment? Yes. After Cisco Approval, combining the offer of new equipment with CARE equipment is fine and will not have any impact on warranty of the individual products / components.
• Can I sell refurbished equipment in combination with the TMP (Trade-in) program? No. Cisco’s Trade-in program is only eligible for the sale of new equipment.
• Are Cisco’s new product-promotions applicable to  refurbished products / bundles of refurbished products? No. Cisco may offer a promotion for these products specifically.
• Can I sell SMARTnet? Yes. Refurbished products are eligible for SMARTnet, and SMARTnet contracts would have to be bought in a similar fashion as for new products.
• What is Cisco Remarketing position on European customer orders for parts restricted under RoHS Legislation?  Equipment supplied by Cisco Remarketing is specifically for repair, capacity expansion, reuse and/or upgrade of electrical and electronics put on the EU market before July 1, 2006.

For more information contact you local Comstor Account Manager, Cisco (care-emea@cisco.com) or take a look at what the current inventory is by visiting http://www.cisco.com/go/remarketing.